RETURNS POLICY

Definition: 'Return' is defined as the action of giving back the item purchased by You through www.savemymeds.com website. Following situations may arise:

  • 1. Item was defective
  • 2. Item was damaged during the Shipping
  • 3. Products was / were missing
  • 4. Wrong item was sent.

Return could also result in refund of money in most of the cases.

We encourage You to carefully review the medicines before making the purchase decision. In case You order a wrong item, You shall not be entitled to any return/refund.

You need to raise the refund request within 5 days from the date of delivery of products. Once You have raised a return request by contacting Us on Our Toll Free Number or Email, we will look into your request and resolve it at the earliest.

In the event that we accept the return request raised by You, You will have to return the product and then the refund shall be credited to Your account within 7 days.

Further for goods being returned by You to us, the following parameters needs to be ensured by You:

“The Goods Should be New, Unopened and Returned with Original Packaging”

If the product being returned is not in accordance with the above parameters, then You shall not be entitled to any refund of money from us.

Shipping cost for returning the product shall be borne and incurred by us.

REPLACEMENT POLICY

Definition: Replacement is the action or process of replacing something in place of another. You can request for replacement whenever such conditions arise, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

You need to raise the replacement request within 5 days from the date of delivery of products. Once You have raised a replacement request by contacting Us on Our Toll Free Number or Email provided on the Website, the following steps shall be followed:

  • 1. You will be asked for "Reason for Return". The following are the conditions under which a Replacement request will be entertained:
    • Shipping was damaged
    • Item was defective
    • Item(s) were missing
    • Wrong item sent
  • 2. In case your replacement request is found to be true and genuine, upon our request you shall be required to return the product to us and only after return of the product, we shallbe obliged to provide the replacement product to You.
  • 3. In case we don't have the product at all, we will provide the refund to You and You shall be obligated to accept the refund in lieu of replacement.

Further for goods being sent by You to us, the following parameters needs to be ensured by You:

“The Goods Should be New, Unopened and Returned with Original Packaging”

If the product being returned is not in accordance with the above parameters, then You shall not be entitled to any refund of money or replacement from us.

All shipping and other replacement charges shall be borne and incurred by us.

CANCELLATION POLICY

Order can only be cancelled within 3 hours after it has been placed.

Please mail us on info@savemymeds.com to cancel your order.